Frequently Asked Questions
What is SlimByte?
SlimByte is a powerful video conversion tool for iPhone that allows you to convert, compress, and optimize your videos with professional-grade quality. It supports various resolutions from 480p to 4K, with customizable frame rates and bitrate controls.
What are the available subscription plans?
SlimByte offers multiple subscription options: 1) Free Plan with limited features and restricted monthly video conversions, 2) Weekly Subscription with full access for 7 days, 3) Monthly Subscription with full access for 30 days, 4) Annual Subscription with full access for 12 months, 5) Lifetime Individual Access as a one-time purchase for unlimited access, and 6) Lifetime Family Access for up to six family members through iOS Family Sharing.
How do subscriptions work?
Weekly, Monthly, and Annual subscriptions automatically renew unless canceled at least 24 hours before the end of the current period. You can manage and cancel your subscriptions through your App Store account settings. Lifetime plans are one-time purchases that don't require renewal.
Is my video data secure?
Yes, SlimByte takes privacy seriously. All video processing happens directly on your device—no data is sent to external servers. We only access the videos you specifically choose to convert.
What video resolutions are supported?
SlimByte supports conversions to 4K, 1080p, 720p, 540p, and 480p resolutions. You can also adjust frame rates and control bitrate for optimal quality and file size balance.
Can I convert HDR videos?
Yes, SlimByte can both preserve and convert HDR content. You have full control over HDR handling during the conversion process.
How do I manage my videos in the app?
SlimByte offers intuitive filters to browse your video library. You can filter by resolution (4K+, 1080p, 720p, SD), HDR/SDR content, or date. You can preview videos before conversion and view detailed information.
Are refunds available?
All payments are final and non-refundable, except where required by Serbian consumer protection laws or the App Store's refund policies. Refund requests must be made through the App Store.
How can I contact support?
For support inquiries, you can reach us through our Help Center or email us directly. We aim to respond to all queries within 24 hours.
Still have questions?
If you cannot find the answer to your question here, please feel free to contact our support team.
Contact Support